How much is shipping?
We offer an extremely efficient and fast delivery service using International Express Post local to your country (e.g. AusPost).
How long will my order take?
Once your order and payment has been received, please 24 – 48 hours for processing and packaging.
For an estimated delivery time, please contact us.
What if I am not home to receive my delivery?
All deliveries are marked ‘Authority to leave’ to customers unless requested otherwise.
Any specific delivery requirements must be communicated in your customer notes.
How do I track my order?
Once your order is dispatched, you will receive an email containing your tracking number, or you can access it through your account.
How do I pay?
You can pay with a Credit Card at checkout.
RETURNS & FAULTS POLICY
We only accept returns on items that are damaged, faulty, or not as described. If you received a damaged shipment or product, please email photos of the damaged item to [email protected], include your invoice number and name, and we will work with you to resolve the issue. Please keep in mind that on occasion, items become damaged during transit, and this is often out of our control. All return claims must be made within 14 days of purchase.
MONEY BACK GUARANTEE
At Bitola Organics we stand by our products 100%. That’s why we are offering the best return policy in the industry. All we ask is that you simply give our CBD a fair chance. If you are genuinely not happy with our products, simply contact us within 14 days of purchase. Please send us an email at [email protected] with your order number and contact details and we will contact you back.
Some countries may vary with their postal services and customs.