SHIPPING
How much is shipping?
We offer Free Guaranteed Priority Delivery to ensure you receive your products with peace of mind, guaranteed. While we aim to get your order to you as quickly as possible, delivery times may vary depending on a few factors beyond our control. If you’re in a rush, you can select International Express Post at checkout for an expedited service.
How long will my order take?
Once your order and payment has been received, please allow 24 – 48 business hours for processing and packaging. You will receive an email with tracking details as soon as your order is dispatched. Be sure to check your inbox, spam, or junk folders for updates.
What if I am not home to receive my delivery?
All deliveries are sent with ‘Authority to Leave’, but please note that we cannot make any adjustments or take responsibility for the package once it has left our facility. We do our best to ensure smooth deliveries, and you’ll receive tracking information once your order is shipped. Any specific delivery preferences should be managed by the customer directly with the postal service using the tracking link provided.
How do I track my order?
Once your order is dispatched, you’ll receive an email with your tracking number, or you can access it through your account or your email. Keep an eye on your inbox (and your spam folder just in case), so you can track your package in real time.
What if I put the wrong delivery address?
It’s crucial to double-check your delivery details before completing your order, as you are responsible for providing the correct shipping information. Mistakes can happen, and if you realize you’ve entered the wrong address, please email us immediately. We’ll do our best to update it if the order hasn’t been dispatched. However, once the order is processed and shipped, we can’t make any changes, and Bitola Organics cannot be held responsible for deliveries to incorrect addresses.
If the package is returned to us due to an incorrect address, additional shipping charges may apply to resend it to the correct address.
Some countries may vary with their postal services and customs.
PAYMENT
How do I pay?
You can pay with a Credit Card at checkout.
Returns & Faults Policy
We only accept returns on items that are damaged, faulty, or not as described. If you received a damaged shipment or product, please email photos of the damaged item to [email protected], include your invoice number and name, and we will work with you to resolve the issue. Please keep in mind that on occasion, items become damaged during transit, and this is often out of our control. All return claims must be made within 14 days of purchase.
Money Back Guarantee
At Bitola Organics we stand by our products 100%. That’s why we are offering the best return policy in the industry. All we ask is that you simply give our CBD a fair chance. If you are genuinely not happy with our products, simply contact us within 14 days of purchase. Please send us an email at [email protected] with your order number and contact details and we will contact you back.
Delta-9 THC Product Guarantee
At Bitola Organics, we strive to deliver high-quality products that our customers can trust. Our Delta-9 THC products are crafted to meet stringent quality standards with HPLC reporting, but we acknowledge that individual reactions to THC can vary significantly.
Due to the subjective nature of these products and their varied effects on different individuals, our money-back guarantee for Delta-9 THC products is limited to partial refunds or store credit only. This policy helps us manage the nuances of individual experiences while maintaining our commitment to quality and customer satisfaction.
If you find that your experience with our Delta-9 THC products does not meet your expectations, please contact us within 8 days of purchase at [email protected] with your order number and details. We will review your claim, and based on the circumstances, offer a partial refund or partial store credit.