Shipping
How much is shipping?
We offer Free Priority Delivery so you can receive your products with peace of mind, in the most efficient and cost-effective way possible. While we aim to get your order to you swiftly and securely, transit times may vary depending on factors such as location and carrier handling. If you’re in a rush, you can select International Express Post at checkout for an expedited option that moves your order through faster channels.
How long will my order take?
Once your order and payment have been received, please allow 24–48 business hours for processing and packaging. You’ll receive an email with tracking details as soon as your order is dispatched — don’t forget to check your inbox, spam, or junk folders for updates.
We offer Free Priority Delivery to provide you with a reliable and cost-effective shipping experience. Please note that some destinations may experience longer transit times depending on postal logistics and the journey your parcel takes to reach you. Transit times may vary slightly depending on your location.
What if I am not home to receive my delivery?
All deliveries are sent with ‘Authority to Leave’, but please note that we cannot make any adjustments or take responsibility for the package once it has left our facility. We do our best to ensure smooth deliveries, and you’ll receive tracking information once your order is shipped. Any specific delivery preferences should be managed by the customer directly with the postal service using the tracking link provided.
How do I track my order?
Once your order is dispatched, you’ll receive an email with your tracking number, or you can access it through your account or your email. Keep an eye on your inbox (and your spam folder just in case), so you can track your package in real time.
What if I put the wrong delivery address?
It’s crucial to double-check your delivery details before completing your order, as you are responsible for providing the correct shipping information. Mistakes can happen, and if you realize you’ve entered the wrong address, please email us immediately. We’ll do our best to update it if the order hasn’t been dispatched. However, once the order is processed and shipped, we can’t make any changes, and Bitola Organics cannot be held responsible for deliveries to incorrect addresses.
Once the order has been processed and shipped, we cannot make any changes, and Bitola Organics cannot be held responsible for deliveries to incorrect addresses. If a package is returned due to an incorrect address, it may take up to several weeks to arrive back with us, this depends on your sending location. You can either wait for the return and pay for reshipping, or place a new order. Unfortunately, we cannot cover the cost of replacing or resending items due to address errors.
International Orders & Customs Responsibility
Some countries may vary with their postal services and customs. Customers are solely responsible for understanding and complying with their own country’s import laws and customs regulations when placing an order. Bitola Organics is not responsible for packages delayed, seized, or rejected by customs authorities. By ordering, you acknowledge that you are importing products at your own risk and accept full responsibility for any customs clearance, duties, taxes, or legal compliance requirements in your country.
Payment & Returns
How do I pay?
You can pay with a Credit Card or Cryptocurrency at checkout.
Returns & Faults Policy
We only accept returns on items that are damaged, faulty, or not as described. If you received a damaged shipment or product, please email photos of the damaged item to [email protected], include your invoice number and name, and we will work with you to resolve the issue. Please keep in mind that on occasion, items become damaged during transit, and this is often out of our control. All return claims must be made within 14 days of purchase.
Sale Items
All items purchased during a sale or promotional event are considered final sale. Sale items are non-refundable, non-exchangeable, and do not qualify for rain checks. These items are excluded from our standard refund or money-back guarantee policies. Please review your purchase carefully before completing the checkout process.
Order Changes & Cancellations
Please note that we do not accept cancellations or refunds for change-of-mind purchases. If you notice an error in your order or wish to make changes, we will do our best to assist if the order has not yet been shipped. However, once your order has been dispatched to our courier partners, we are unable to make further adjustments or cancellations.
Money Back Guarantee
At Bitola Organics we stand by our products 100%. That’s why we are offering the best return policy in the industry. All we ask is that you simply give our CBD a fair chance. If you are genuinely not happy with our products, simply contact us within 14 days of purchase. Please send us an email at [email protected] with your order number and contact details and we will contact you back.
Delta-9 THC Product Guarantee
At Bitola Organics, we are committed to delivering premium-quality products with consistent formulations that meet stringent quality standards and undergo in-house HPLC testing. While we understand that customer feedback is valuable, we also recognize that individual experiences with Delta-9 THC can vary greatly due to a range of biological factors beyond our control.
Our Delta-9 THC products are crafted using consistent, high-quality methods to ensure reliability, but due to the subjective nature of cannabinoid absorption, occasional differences in user experiences are inevitable. Factors such as metabolism, liver enzyme activity, recent meals, and overall health can significantly influence how THC is absorbed and processed by the body. This is why even identical doses may yield different effects for the same person on different occasions.
Delta-9 Money-Back Guarantee Policy
Given the complexities of individual responses, our money-back guarantee for Delta-9 THC products is limited to partial refunds or store credit, which helps us manage expectations while maintaining product integrity.
We encourage customers to contact us within 8 days of purchase if they believe there is a quality concern. This timeframe ensures that we can properly assess the situation while the product remains in its original state and allows us to take appropriate action, such as offering store credit or a partial refund based on the specific case.
For more information on how cannabinoids interact with the body, visit our Understanding Cannabinoids page. Should you have any concerns about your order, please reach out to us directly at [email protected], and we’ll work with you to find a reasonable solution.
Important Clarifications:
- Consistent Batch Testing: Every batch is tested, ensuring uniform quality across all orders. Any perceived differences in strength or flavor are typically due to personal variables, not product inconsistencies.
- Absorption Science: It’s important to remember that Delta-9 THC absorption relies on many individual factors, including gut health, recent food intake, and unique metabolic processes. We recommend pairing gummies with a light, fatty meal for optimal absorption.
- Melting Disclaimer: For gummies, heat exposure during transit may cause melting. This is a natural characteristic of confectionery products and does not affect their quality or potency. Melted gummies can be placed in a fridge to solidify and then cut into appropriate servings.
Our Commitment to You
We strive to be transparent and fair with our policies, and while we cannot be responsible for subjective user experiences or factors beyond our control, we always aim to ensure that our customers are satisfied with their overall experience.
Understanding THC Tolerance & Absorption
The effects of Delta-9 THC can vary significantly between individuals and even between different occasions for the same individual. This variability is influenced by several biological factors:
Metabolism & Absorption: When THC is ingested, it is metabolized by the liver into 11-hydroxy-THC, a compound that can cross the blood-brain barrier more easily, potentially leading to more intense effects. The rate and efficiency of this conversion can vary based on individual metabolic rates, the presence of certain enzymes, and the speed at which THC passes through the digestive system. Factors such as diet, hydration, and overall health can influence this process.
First-Pass Metabolism: Orally consumed THC undergoes first-pass metabolism in the liver, where it is converted into 11-hydroxy-THC. This process can result in a more potent and longer-lasting effect compared to inhalation methods, as 11-hydroxy-THC has a higher affinity for cannabinoid receptors in the brain. However, the extent of this conversion can vary among individuals due to genetic differences and liver enzyme activity.
Biological Variability: Genetic factors can affect how liver enzymes metabolize THC into 11-hydroxy-THC. Variations in genes coding for cytochrome P450 enzymes, which are involved in drug metabolism, can influence individual responses to cannabis. Age and overall liver function also play roles in this metabolic process.
Tolerance Fluctuations: Regular use of THC can lead to the development of tolerance, where the body becomes less responsive to the same dose over time. Interestingly, even after a tolerance break, the same dose may not provide identical effects due to other internal and external factors influencing the body’s response.
Given these variables, it’s common for individuals to experience different effects from the same dose on different occasions. At Bitola Organics, we ensure consistent formulations across all our products. However, individual experiences may vary due to the complex nature of THC metabolism and absorption.